FAQ

It’s our goal to ensure you have the best possible experience with us, and so we offer returns valid for 30 days from the date of arrival. As such, you will be responsible for paying for your own shipping costs for returning your item. 

To return your item, do email us at hola@duxton.com or erah@duxton.com.

If 30 days have gone by since you’ve received the parcel, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable. Please note that shipping cost is not refunded.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance so that your order travels safely us, as we cannot guarantee that we will receive your returned item. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is well with the returned item your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.